Is Your Customer Service Strong Enough? How D365 Customer Service Transforms Support?

Customer service is an area that all businesses should give utmost attention to. By customer service, we mean the right engagement, as well as support of customers or clients, both before and after the purchase of products or services. Dynamics Customer Service assures the continued engagement with your business venture. Therefore, it is crucial to examine your customer service dynamics closely to determine if they align with your business objectives. Businesses can improve their customer service with the assistance of Dynamics 365 Customer Service offered by Vastasys, a renowned Microsoft Partner. It is an efficient customer support and service management tool in the Microsoft Dynamics 365 package. Now, let’s discuss the common challenges that businesses encounter in the area of customer service and how Dynamics 365 can help.

Common Customer Service Challenges Faced By Businesses

Businesses often face different kinds of customer service challenges. As a result, they might fail to create a strong relationship with their customers and clients. Over time, this can exert a negative impact on the growth and reputation of the firm. The solution to these concerns is the implementation of D365 Customer Service. Now, let’s figure out the commonly encountered business service challenges.

1. The utilization of manual processes might slow down the response time. This eventually leads to resolution delays.

2. The absence of efficient communication between different departments of the firm might also contribute to delays in resolving customer or client issues.

3. The proper collection of client and customer information gets affected because of disconnections in the system.

4. The absence of a unified view offers very limited information about customers and clients. As a result, there exists no scope for the development of personalized services.

How Can You Benefit From Using Dynamics 365 Customer Service?

Dynamics Customer Service can benefit you in a plethora of ways. To begin with, it can efficiently eliminate all the challenges associated with delivering efficient customer service. In addition, it can help your business venture in a number of ways.

1. Dynamics 365 Customer Service can automate service requests. Thus, this customer support and service management tool helps in offering timely responses to customers and clients. By 2025, 80% of customer service and support organizations will be applying generative AI technology in some form to improve agent productivity and customer experience. (source: Gartner)

2. The integration of a cloud-based solution permits the customer service team to easily access important data without having to switch between different systems. This paves the way for the curation of personalized services.  Several organizations, such as Sonee Sports, Peet Limited, and more, have benefitted immensely from this solution. With Dynamics 365, Sonee Sports has cut its IT maintenance costs by 38 percent and improved customer retention by over 8 percent. (source: Microsoft)

3. Dynamics 365 Customer Service supports different communication channels, such as phone, email, and others. This offers customers the ability to seek support through a medium that is convenient for them. Dynamics 365 makes connecting with customers even easier by adopting the option of SMS channel communication.

4. The tool showcases a centralized knowledge base for common customer issues. This allows customers to receive accurate information without any delay. Owing to the effectiveness of this software, the average budget that organizations in the top 5 industries are willing to allocate for CRM software ranges from $73 to $117 per user per month. (source: Gartner)

5. The predictive analytics of Dynamics 365 Customer Service help businesses identify potential service issues and address them proactively.  This type of proactive engagement helps in solving problems before they become complaints, thereby earning customer loyalty. Customers appreciate it when companies adopt the practice of proactive engagement, whether it is a quick check-in after a dropped call or a reminder about a missed payment. (source: Microsoft)

Unlock the Potential of Dynamics 365 With Vastasys

D365 Customer Service is indeed a very efficient customer support and service management tool that can help your business venture significantly. For the efficient implementation and utilization of this tool, consider getting in touch with the professionals at Vastasys. Being a highly reputable Microsoft Partner, they offer efficient Dynamics 365 services for different businesses. Their tailored approach ensures seamless implementation, customization, and optimization of Dynamics 365, empowering businesses and enterprises to scale efficiently.