Ethiopian Airlines Addis Ababa Office in Ethiopia

Navigating air travel can be stressful, especially without the right assistance. That’s where the Ethiopian Airlines Addis Ababa Office in Ethiopia plays a crucial role. As the national flag carrier’s primary hub, this office offers exceptional support to passengers flying locally or internationally. Whether you’re booking a flight, changing an itinerary, or checking airline policies, the Addis Ababa office ensures you get the help you need swiftly and professionally.

Office Details at a Glance

• Location: Addis Ababa, Ethiopia
• Phone Number: 1-800 445 2733
• Working Hours: Monday to Friday, 9:00 AM to 5:00 PM
• Email: WASCTO@ethiopianairlines.com

Addis Ababa Airport Office

• Airport Name: Bole Addis Ababa International Airport
• Airport Address: Addis Ababa, Ethiopia
• Airport Code: ADD
• Airport Phone: +251116652222

Services Offered at the Ethiopian Airlines Office in Addis Ababa

Visiting the Addis Ababa office is not just about ticketing. It’s a complete travel assistance hub, offering a wide variety of services tailored to travelers’ needs:

• Flight Bookings & Changes
• Ticket Cancellations & Refund Requests
• Frequent Flyer Inquiries (ShebaMiles)
• Travel Insurance Details
• Unaccompanied Minor Travel Assistance
• Pet Travel Policies
• Wheelchair and Medical Assistance Arrangements
• Baggage Queries – Lost, Damaged, or Delayed
• Seat Upgrades and Meal Preferences
• Visa and Entry Requirement Guidance

Why Visit the City Office?

The Ethiopian Airlines Addis Ababa Office is more than a ticket counter. It’s a dedicated customer service location offering face-to-face interaction for anyone who prefers personalized support. Planning for group trips, making last-minute itinerary changes, or traveling with medical conditions? You’ll get trustworthy advice directly from the airline’s official team.

Personalized Support for:

• Families traveling with infants or children
• Senior citizens needing assistance
• Business travelers seeking tailored packages
• Tourists needing visa and entry information

Modify Your Travel Plan

Sometimes plans change. When they do, having direct access to someone who can swiftly make necessary changes is invaluable. Whether it’s shifting your departure date, upgrading your seat, or changing passenger details, the Addis Ababa office is equipped to help.

Learn Airline Rules Before You Fly

Understanding Ethiopian Airlines’ policies will save you time and frustration. The city office provides clear, up-to-date details on baggage allowances, check-in procedures, cancellation policies, and fare conditions, so you know what to expect before reaching the airport.

FAQs – Get Quick Answers

1. Can I book a flight from the Addis Ababa office?
Yes. You can book tickets in-person and receive guidance on selecting the best fares.

2. Is the Addis Ababa office open on weekends?
No, the office operates only Monday through Friday, from 9:00 AM to 5:00 PM.

3. How do I get a refund for a canceled flight?
Speak to the agents at the office. They will check your fare type and assist with the refund process.

4. Can I register for ShebaMiles at this office?
Yes, the staff can help you register and manage your frequent flyer account.

5. What assistance is available for disabled passengers?
The office arranges wheelchairs, onboard assistance, and priority check-in when requested in advance.

6. Can I transport my pet via Ethiopian Airlines?
Yes, under certain conditions. Speak to the Addis Ababa office to learn about pet travel policies.

7. Can I pre-select my meal or seat here?
Absolutely. You can personalize your journey by pre-booking your meal preference and choosing your seat.

8. Is there help for group travel bookings?
Yes. The office offers customized group travel solutions, including discounts and flexible terms.

9. What should I do if my baggage is delayed or lost?
Report it to the airport staff or the city office immediately. Keep your baggage claim tag handy.

10. Is web check-in assistance provided at the office?
Yes, if you’re unsure how to check in online, the office can guide you through the steps.

Conclusion

The Ethiopian Airlines Addis Ababa Office in Ethiopia serves as a comprehensive support center for passengers traveling to destinations across Africa, Europe, Asia, and beyond. From flight planning and special requests to handling baggage and offering refund help, this office ensures travelers feel supported every step of their journey. For a seamless travel experience, don’t hesitate to reach out or visit them during their working hours.