Refund policy

You have a 180-day return policy, which means you have 180 days after receiving your item to request a return or exchange.

To be eligible for a return or exchange, your item must be in the same condition that you received it: unworn, unused, unwashed, with tags attached (resellable). To start a return, fill out and include the return form from your package. Returns should be sent to:

Rocky Mountain Connection
PO Box 2800 (USPS), or 141 E. Elkhorn Ave. (if you're using UPS or FedEx)
Estes Park, CO 80517

You are responsible for return shipping. If you're exchanging for a different item, we'll cover the shipping back to you at no charge. You don't need a return authorization number, but please include your order number if you can.

Refunds
We'll notify you once we've received and inspected your return, and let you know if the refund is approved. If approved, you'll be automatically refunded to your original payment method within 10 business days.

To start a return, fill out the return form in your package. Please note that returns will need to be sent to the following address:

Fun-Wear Brands Inc. (or the store name you ordered from)
PO Box 2800 (USPS),         or 141 East Elkhorn Ave. (if you use UPS or FedEx),
Estes Park, CO 80517

You will pay shipping back to us. If you are exchanging for a different item, we will pay the shipping back to you free of charge. You do not need a return authorisation number. Please do try to include your order number.

You can always contact us for any return questions at office@RMConnection.com or call +1 800 679-3600. Please have your order number.

Damages and other issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item or the wrong size,  so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. If you exchange, we have the right to get your return item and inspect it before sending your exchange item to you. You pay shipping to return to us (see above). We pay shipping back to you on an exchange order. This takes the sting out of it. 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return.