Refund policy

We have a 180-day return policy, which means you have 180 days after receiving your item to request a return or exchange.

To be eligible for a return or exchange, your item must be in the same condition that you received it: unworn, unused, unwashed, with tags attached, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at office@RMConnection.com or include the return form from your package. Returns should be sent to:

Rocky Mountain Connection
PO Box 2800 (USPS), or 141 E. Elkhorn Ave. (UPS or FedEx)
Estes Park, CO 80517

You are responsible for return shipping. If you're exchanging for a different item, we'll cover the shipping back to you at no charge. You don't need a return authorization number, but please include your order number if you can.

Damages and issues
Please inspect your order upon receipt and contact us immediately if an item is defective, damaged, or if you received the wrong item, so we can make it right.

Exceptions / non-returnable items
Certain items can't be returned, such as perishable goods, custom or personalized orders, and personal care goods. We also don't accept returns on hazardous materials, flammable liquids, or gases, sale items, or gift cards.

Exchanges
The fastest way to get what you want is to return the item you have, and once your return is accepted, make a separate purchase for the new item. You pay shipping to send it back to us; we pay shipping to send your exchange back to you.

European Union 14-day cooling-off period
If your merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason, without justification.

Refunds
We'll notify you once we've received and inspected your return, and let you know if the refund is approved. If approved, you'll be automatically refunded to your original payment method within 10 business days.

 

To start a return, you can contact us at office@RMConnection.com or fill out the return form in your package. Please note that returns will need to be sent to the following address: 

Fun-Wear Brands Inc. (or the store name you ordered from)
PO Box 2800 (USPS), or 141 East Elkhorn Ave. (if UPS or FedEx),
Estes Park, CO 80517  

You will pay shipping back to us. If you are exchanging for a different item, we will pay the shipping back to you free of charge. You do not need a return authorisation number. Please do try to include your order number. 

You can always contact us for any return questions at office@RMConnection.com 

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain items cannot be returned, such as perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

We do not accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. If you exchange, we have the right to get your return item and inspect it before sending your exchange item. to you. You pay shipping to return to us (see above). We pay shipping back to you on an exchange order. This takes the sting out of it. 

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return.